Hsu Growing Supply Return Policy

Return Policy

We want you to be happy with your purchase. Our online store return approach is consistent with our retail store: we review return requests on a case-by-case basis to ensure a fair outcome for you and for our business.

Return Window

• Returns are accepted within 30 days of the purchase date.
• A receipt, order confirmation email, or other proof of purchase is required.

Return Eligibility

To be eligible for a return, items must generally be:

• With original packaging and included components

Refunds & Return Outcomes

Because each situation is unique, return outcomes may vary. Depending on the item and circumstances, we may offer:

• A refund to the original payment method
• Store credit
• An exchange
• Or another resolution we feel is reasonable

Refund amounts may be reduced if an item shows signs of use, damage, or is missing parts/packaging.

Shipping Costs

• Original shipping charges are non-refundable (unless the return is due to our error).
• If a return is approved, return shipping may be the customer’s responsibility, unless otherwise determined.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us as soon as possible and we’ll make it right. Please include your order number and photos if available.

How to Start a Return

To request a return, contact us using the contact information below with:

• Your order number or store receipt
• The item(s) you’d like to return
• A brief description of the issue

We’ll respond with next steps and any return instructions.